Thank you for choosing Mac Power Systems. This Shipping Policy outlines how we handle order processing, shipping, and delivery for products purchased through https://macpowersystems.in.
1. Order Processing Time
- Orders are processed only after confirmation and/or receipt of advance payment (if applicable)
- Standard processing time: 3–10 business days
- For custom-built or made-to-order products, processing time may vary depending on specifications and requirements
2. Shipping Coverage
We ship across:
- India (All States & Union Territories)
For international shipping, please contact us before placing an order.
3. Shipping Charges
- Shipping/transportation charges are:
- Extra and based on actual cost, unless explicitly mentioned in the quotation or invoice
- Charges may vary depending on:
- Product size and weight
- Delivery location
- Mode of transport
4. Delivery Time
- Estimated delivery time: 5–15 business days after dispatch
- Delivery timelines may vary based on:
- Location accessibility
- Transport availability
- Product type and size
⚠️ Delivery timelines are estimates only and not guaranteed.
5. Shipping Partners
We use reliable logistics and transport partners for safe delivery.
For heavy or industrial equipment, delivery may be arranged via:
- Transport/cargo services
- Local logistics providers
6. Order Tracking
- Tracking details (if available) will be shared via:
- Phone / WhatsApp
For bulk or custom shipments, manual coordination may be required.
7. Delivery Conditions
- The customer must ensure:
- Proper access to the delivery location
- Availability of unloading support (if required)
- Any additional costs due to:
- Site constraints
- Re-delivery attempts
will be borne by the customer
8. Damage During Transit
- If the product is received in a damaged condition:
- Inform us within 48 hours of delivery
- Share clear photos/videos as proof
We will assist in resolving the issue as per our Refund & Cancellation Policy.
9. Delays & Force Majeure
We are not responsible for delays caused by:
- Natural disasters
- Strikes or transport disruptions
- Government restrictions
- Unforeseen logistical issues
10. Installation & Support
- Installation services (if required) may be:
- Charged separately
- Scheduled after delivery
Details will be provided at the time of quotation or order confirmation.
11. Contact Information
For any shipping-related queries, please contact:
Mac Power Systems
Website: https://macpowersystems.in
Email: sales@macpowersystems.in